QUESTIONS ABOUT YOUR ORDER

Please note Refuel CBD does NOT have any control over the USPS or UPS shipping process. If there are delivery delays on your shipment please contact the carrier directly. 

While estimated delivery times are provided by the carrier, they are not guaranteed, and delays may occur. For any delivery issues, we recommend contacting the carrier directly. 

ORDERS

  • Delivery may take 4-5 business days domestically when selecting the basic shipping method. 
  • Please note that the shipping method chosen does NOT include the time it takes for us to process your order. Please allow for additional days for order processing. 
  • Exchanges must be for items of equal or lesser value.
  • Processing orders may take 2-3 days business days.

LOST PACKAGES AND STUCK SHIPMENTS

SHIPMENTS

  • The customer is responsible for filing a lost package claim with UPS or USPS in the event of a lost / misplaced package. We provide tracking for every order.
  • REFUEL CBD is not responsible for packages sent to the wrong address.
  • REFUEL CBD is not responsible for packages once they are in the hand of the carrier.

RETURNS AND EXCHANGES (DOMESTIC / US)

DOMESTIC

  • No returns or exchanges on orders after 30 days.
  • We do not accept opened products for returns or exchanges all items must be UNOPENED.
  • Freebies / add-ons / promo items are not eligible for return or exchange.
  • A restocking Fee of 20% will be applied once the item is returned.

 

Money-Back Guarantee Policy

At Refuel CBD, we stand behind the quality of our products/services and strive for complete customer satisfaction. That's why we offer a Money-Back Guarantee Policy to ensure that you can shop with confidence.

Our Guarantee:

If for any reason you are not fully satisfied with your purchase, simply contact our customer service team within 30 days of receiving your order to initiate a return and refund process.

Eligibility:

To be eligible for a refund under our Money-Back Guarantee Policy, the following conditions must be met:

  1. Timeframe: You must request a refund within 30 days of receiving your order.
  2. Condition: The product/service must be shipped back to us, once the product is received a refund will be processed.
  3. Proof of Purchase: You must provide proof of purchase, such as an order number or correct email address associated with the purchase.

Refund Process:

Once your return request is approved and received by our team, we will process your refund promptly. Refunds will be issued to the original payment method used for the purchase. ***Please Note there is NO refund on shipping***

Exclusions:

Please note that certain products/services may be exempt from our Money-Back Guarantee Policy due to their nature. These exclusions will be clearly stated at the time of purchase.

Money back Guarantee excludes all products NOT manufactured by Refuel CBD.